Frequently Asked Questions
Everything you need to know about our products, shipping, and service.
We process and dispatch all orders within 2 to 3 business days. Delivery times may vary slightly depending on your location across Egypt.
Our team is here to assist you 24/7. You can reach us via phone at +2 01092288277 or email us anytime at support@kokymakeup.com.
We offer convenient and secure payment options including Cash on Delivery (COD) as well as major Credit and Debit Cards (Visa & Mastercard).
We guarantee 100% genuine products. All items are imported directly from official brands in the USA and undergo rigorous quality checks before listing.
You can return any item within 14 days of purchase, provided it is unopened, unused, and in its original packaging. Please contact our support team for seamless return instructions.